ForeSee is a customer satisfaction analytics company, and in addition to providing survey-based analysis for websites across many industries, it offers best practice improvements via usability heuristic analyses. I was one of the first members of this new usability team, created in late 2007, starting as a usability auditor. For three years, I analyzed over 150 websites using hundreds of usability best practices, wrote detailed reports of usability issues and recommendations, and presented them to clients around the country. After this I moved into more of a supervisory role for a few more years, becoming a team lead and then a co-manager of a team of 20+ auditors. As a manager, I trained, coached, and supervised new auditors, helping them develop and hone their usability analysis skills. I also provided operational and strategic guidance to upper management, assisted in sales calls, and spoke at conferences. Late in my tenure there, I helped completely redesign our internal auditing tool, acting as both a user and a client while we worked with a local development firm to build it out.
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